Terms and Conditions
These Terms and Conditions govern the use of this website and the purchase of women’s tops, shirts and blouses, loungewear, and other products offered through this website. By accessing the website, browsing its content, creating an order, or purchasing any product, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
1. Business Information
This website is operated by:
Alderton
51 KENNEDY AVENUE
HIGH WYCOMBE
HP11 1BX
United Kingdom
Email: support@alderton.online
Telephone: +44 7601077759
Any questions regarding these Terms and Conditions, an order, a product, payment, delivery, cancellation, return, refund, or use of the website may be directed to the contact details above.
2. Scope of These Terms
These Terms and Conditions apply to all customers who access or use this website and to all orders placed through the website.
The products offered may include women’s tops, women’s shirts and blouses, women’s loungewear, and related clothing products.
By placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions.
If you do not agree with these Terms and Conditions, you should not place an order through the website.
3. Eligibility to Place an Order
You must have the legal capacity to enter into a binding contract in order to place an order.
When placing an order, you must provide accurate, complete, and current information, including your name, billing information, delivery address, email address, telephone number, and any other information reasonably required to process the order.
You are responsible for ensuring that the information submitted with your order is correct.
We are not responsible for delays, failed delivery, additional charges, or other issues resulting from incorrect or incomplete information supplied by the customer.
4. Product Information
We aim to provide clear and accurate descriptions of all products offered through the website.
Product information may include photographs, descriptions, available sizes, colours, materials, features, measurements, care information, and other relevant details.
Customers should review all available product information carefully before placing an order.
Because computer screens, mobile devices, lighting conditions, and display settings vary, the colour of a product displayed on a screen may differ slightly from the physical product received.
Minor variations in colour, texture, stitching, finishing, measurements, or appearance may occur where they are normal characteristics of clothing products and do not amount to a defect.
5. Sizing and Fit
Customers are responsible for selecting the appropriate size before completing an order.
Where sizing or measurement information is provided, it is intended to assist customers in selecting a suitable product.
The fit of clothing may vary depending on the product design, fabric, cut, body shape, and individual preference.
Customers should check the relevant product information before purchasing.
If you have a question about sizing before placing an order, you may contact us at support@alderton.online.
6. Order Process
An order is submitted when the customer completes the checkout process and sends the order through the website.
After an order is submitted, you may receive an order confirmation containing information relating to your purchase.
Receipt of an order confirmation does not necessarily mean that an order has been finally accepted.
We reserve the right to review an order before acceptance, including checking product availability, payment status, order details, delivery information, and any indication of error or misuse.
A binding contract for the purchase of the goods is formed when the order has been accepted and processed for fulfilment.
7. Order Acceptance and Cancellation by Us
We reserve the right to refuse, reject, or cancel an order where reasonably necessary.
Reasons may include:
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The product is unavailable.
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The product has been incorrectly priced or described.
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Payment cannot be authorised or verified.
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Order information appears incomplete or incorrect.
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We reasonably suspect fraudulent, unlawful, or unauthorised activity.
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Delivery cannot reasonably be completed to the supplied address.
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A technical or administrative error affects the order.
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The quantity ordered is not reasonably available.
If an order is cancelled after payment has been successfully received, any amount properly due back to the customer will be refunded using an appropriate payment method.
8. Prices
The price applicable to an order is the price displayed during the checkout process at the time the order is placed, unless there is an obvious pricing error.
We may change product prices at any time before an order is submitted.
A price change will not normally affect an order that has already been accepted.
If an obvious pricing error is discovered after an order has been submitted, we may contact the customer or cancel the affected order.
Customers will not be required to purchase goods at a price that was clearly displayed in error.
9. Payment
Payment must be completed using a payment method made available during checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Payment may be subject to verification and authorisation by the relevant payment provider.
An order may be delayed or cancelled if payment is refused, reversed, cancelled, disputed, or cannot be verified.
Customers must not use stolen, fraudulent, unauthorised, or otherwise unlawful payment information.
10. Availability of Products
All products are subject to availability.
Adding an item to a shopping basket does not guarantee that the item will remain available until checkout is completed and the order is accepted.
In some circumstances, a product may become unavailable after an order has been submitted.
If we cannot supply an ordered product, we may cancel the affected item or order and arrange an appropriate refund for any amount paid for goods that cannot be supplied.
11. Delivery
Customers must provide a complete and accurate delivery address.
Delivery estimates, where provided, are estimates rather than guarantees unless expressly stated otherwise.
Delivery may be affected by circumstances outside reasonable control, including transport disruption, severe weather, customs procedures, carrier delays, public holidays, address problems, or other unforeseen events.
Customers are responsible for checking their delivery information before submitting an order.
If a delivery problem occurs, customers should contact us using the information provided in these Terms and Conditions.
12. Delivery Inspection and Order Problems
Customers are encouraged to inspect their order after delivery.
If an item arrives damaged, defective, incorrect, or materially different from what was ordered, the customer should contact us within a reasonable period after discovering the problem.
When contacting us, customers may be asked to provide:
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Order information.
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A description of the problem.
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Details of the affected product.
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Photographs showing damage, defects, or incorrect items where reasonably necessary.
This information allows us to investigate the issue and determine an appropriate solution.
Nothing in this section limits any rights available to consumers under applicable UK law.
13. Cancellations, Returns and Refunds
Any cancellation, return, or refund request will be handled in accordance with applicable UK consumer law and any return and refund terms provided on this website.
Where a statutory right to cancel applies, customers may exercise that right within the period provided by applicable law.
Returned products may need to be kept in an appropriate condition and handled only to the extent reasonably necessary to determine their nature, characteristics, and functioning.
Where the value of returned goods has been reduced by handling beyond what would reasonably be permitted in a physical shop, a reduction may be made where permitted by law.
Nothing in these Terms and Conditions is intended to exclude or restrict any mandatory statutory consumer right.
14. Faulty, Damaged or Misdescribed Goods
Customers have legal rights in relation to goods that are faulty, damaged, not as described, or otherwise fail to meet requirements imposed by applicable UK consumer law.
These Terms and Conditions do not reduce those rights.
Where a valid problem exists, the remedy available may depend on the nature of the issue, when it is reported, and the circumstances of the order.
A suitable remedy may include replacement, repair, price reduction, refund, or another remedy required by applicable law.
15. Customer Responsibilities
Customers must use this website lawfully and responsibly.
You must not:
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Provide false or misleading information.
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Attempt to make fraudulent purchases.
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Interfere with the operation or security of the website.
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Attempt to gain unauthorised access to website systems or information.
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Introduce malicious software or harmful code.
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Use automated methods to misuse the website.
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Copy or exploit website content for unlawful commercial purposes.
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Use the website in a way that infringes the rights of another person.
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Place orders using payment details without proper authorisation.
We may restrict or refuse access where we reasonably believe the website is being misused.
16. Intellectual Property
Unless otherwise stated, the website content and materials made available through it may be protected by intellectual property rights.
Such materials may include product photographs, written descriptions, graphics, layouts, logos, visual elements, and other website content.
Website content may be viewed and used for ordinary personal shopping purposes.
It must not be copied, reproduced, distributed, republished, commercially exploited, or otherwise used in violation of applicable intellectual property rights.
17. Website Availability and Accuracy
We aim to keep the website available and the information displayed on it accurate.
However, uninterrupted or error-free website operation cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, technical problems, updates, security requirements, system failures, or circumstances outside reasonable control.
We may correct errors, update information, modify website content, or temporarily suspend parts of the website when reasonably necessary.
We will take reasonable care to ensure that product and order information is accurate, but occasional typographical, technical, pricing, or administrative errors may occur.
18. Liability
Nothing in these Terms and Conditions excludes or limits liability where such liability cannot lawfully be excluded or limited under UK law.
We do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside reasonable control.
Customers remain responsible for following product care instructions and using products in a reasonable manner.
Nothing in these Terms and Conditions affects the statutory rights of consumers.
19. Changes to These Terms and Conditions
We may revise these Terms and Conditions when reasonably necessary, including to reflect changes to business operations, website functionality, products, legal requirements, or customer procedures.
The Terms and Conditions applicable to an order will generally be those in effect when the customer places that order.
Customers are encouraged to review these Terms and Conditions before making future purchases.
Changes will not be used to remove statutory rights that already apply to an existing order.
20. Governing Law, Complaints and Contact
These Terms and Conditions are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protections that apply to the customer.
Consumers may have the right to bring legal proceedings in the courts of the part of the United Kingdom in which they live where applicable law provides such a right.
If you have a complaint, question, or concern relating to the website, an order, a product, delivery, payment, cancellation, return, refund, or these Terms and Conditions, please contact:
Alderton
51 KENNEDY AVENUE
HIGH WYCOMBE
HP11 1BX
United Kingdom
Email: support@alderton.online
Telephone: +44 7601077759
We will review customer enquiries and complaints and aim to deal with them fairly and reasonably in accordance with applicable UK law.