Contact Us

We are committed to providing clear, reliable and accessible customer support for customers purchasing Women’s Tops, Women’s Shirts & Blouses, and Women’s Loungewear. If you have any questions about our products, orders, delivery, returns, payments or general website enquiries, please contact us using the details below.

Company: Alderton
Address: 51 KENNEDY AVENUE, HIGH WYCOMBE, HP11 1BX
Email: support@alderton.online
Telephone: +44 7601077759

1. General Customer Enquiries

Customers may contact us with general questions relating to our products, website, order process, delivery information, returns, refunds or other customer service matters.

When contacting us, please provide sufficient information about your enquiry so that we can understand the issue and provide an appropriate response.

2. Product Enquiries

If you require additional information about Women’s Tops, Women’s Shirts & Blouses, or Women’s Loungewear, you may contact us before placing an order.

Product enquiries may include questions regarding:

  • Product descriptions

  • Available sizes

  • Product measurements

  • Materials and fabrics

  • Colours

  • Fit and style

  • Care instructions

  • Product availability

  • General suitability

We recommend reviewing the relevant product information carefully before placing an order.

3. Order Enquiries

If you have already placed an order and need assistance, please contact us by email and provide the relevant order information.

Where available, please include:

  • Your name

  • Order number

  • Email address used for the order

  • Product concerned

  • Description of your enquiry

Providing complete information helps us identify the relevant order and respond more accurately.

4. Order Changes

If you need to request a change to an order, please contact us as soon as possible.

Depending on the status of the order, it may not always be possible to change product selections, quantities, delivery information or other order details once processing has begun.

We will review requests individually and advise whether the requested change can be made.

5. Order Cancellation Requests

Customers wishing to request cancellation of an order should contact us as soon as possible.

Whether an order can be cancelled may depend on its processing or dispatch status and any applicable consumer rights.

If an order has already progressed too far for cancellation, we will provide information regarding the appropriate next steps where applicable.

6. Delivery Enquiries

For questions relating to the delivery of an order, please contact us with your order details.

Delivery-related enquiries may include:

  • Order dispatch status

  • Delivery progress

  • Delivery delays

  • Incorrect delivery information

  • Undelivered parcels

  • Delivery-related concerns

Please provide your order number whenever possible so that the relevant order can be identified.

7. Incorrect or Missing Items

If you believe that you have received an incorrect item or that an item is missing from your order, please contact us promptly.

Please provide:

  • Your order number

  • Details of the item ordered

  • Details of the item received

  • A clear explanation of the issue

Additional information may be requested where reasonably necessary to review the matter.

8. Damaged or Faulty Products

If a product arrives damaged, defective or otherwise appears to have a fault, please contact us with your order details and a description of the problem.

We may request relevant supporting information to help assess the issue.

Nothing in this section is intended to limit any statutory rights available to customers under applicable UK consumer law.

9. Returns and Refund Enquiries

If you need assistance regarding a return or refund, please contact us before taking any action where clarification is required.

When contacting us regarding a return or refund, please provide:

  • Your order number

  • Product concerned

  • Reason for contacting us

  • Relevant details regarding the condition of the product

Return and refund requests are handled in accordance with the applicable return and refund terms and relevant UK consumer rights.

10. Payment Enquiries

If you have questions regarding a payment associated with an order, please contact us with the relevant order details.

Payment enquiries may include:

  • Payment confirmation

  • Unsuccessful payment attempts

  • Duplicate payment concerns

  • Refund payment questions

  • Order and payment discrepancies

For security reasons, please do not send full payment card details by email or other correspondence.

11. Website Technical Enquiries

If you experience a technical problem while using the website, you may contact us and describe the issue in as much detail as possible.

Useful information may include:

  • The page where the issue occurred

  • The action you were attempting to complete

  • Any error message displayed

  • A general description of the technical problem

Please do not send passwords, complete payment card information or other unnecessary sensitive information.

12. Product Sizing and Fit Assistance

Customers may contact us for general assistance relating to product sizing or fit.

Any sizing or fit information provided is intended as general guidance. Customers should review the measurements and product information available for the relevant item before ordering.

Because individual body measurements and fit preferences vary, we cannot guarantee that a particular size will fit every customer in the same way.

13. Complaints

If you are dissatisfied with an order, product or customer service experience, please contact us and provide a clear description of your complaint.

Where relevant, please include:

  • Your full name

  • Order number

  • Details of the issue

  • Relevant correspondence

  • The outcome you are seeking

We will review complaints based on the information provided and respond as appropriate.

14. Privacy and Personal Information Enquiries

You may contact us if you have questions relating to the personal information you have provided through the website or in connection with an order.

Please provide enough information for us to understand your request.

For security and privacy purposes, we may need to request additional information before responding to certain requests involving personal data.

15. Contact by Email

For customer service enquiries, you may contact us at:

support@alderton.online

Please use a clear subject line and include relevant order information where your enquiry concerns an existing purchase.

Do not send unnecessary confidential information or full payment card details by email.

16. Contact by Telephone

You may contact us by telephone at:

+44 7601077759

When contacting us regarding an existing order, please have your order information available where possible.

17. Contact by Post

Written correspondence may be sent to:

Alderton
51 KENNEDY AVENUE
HIGH WYCOMBE
HP11 1BX
United Kingdom

If your correspondence concerns an existing order, please include sufficient information for the order to be identified.

18. Information to Include When Contacting Us

To help us understand and manage your enquiry efficiently, please provide information relevant to the matter, which may include:

  • Your name

  • Order number

  • Email address associated with your order

  • Product name

  • Description of the enquiry

  • Relevant supporting information

Please only provide information that is reasonably necessary for us to respond to your enquiry.

19. Customer Communication and Security

We may use the contact information you provide to respond to your enquiry and manage matters relating to your order or customer service request.

Customers should remain cautious when sharing personal information.

We will not ask customers to provide complete payment card numbers, card security codes or account passwords through ordinary customer service correspondence.

If you are uncertain whether a communication relates to your order, you may contact us directly using the contact details shown on this page.

20. Statutory Consumer Rights

The information provided on this Contact Us page does not exclude, restrict or replace any rights or remedies that customers may have under applicable laws in the United Kingdom.

Where mandatory consumer protection legislation applies, those statutory rights remain unaffected.

For questions concerning an order, product, delivery, return, refund or other customer service matter, please contact us using the details provided above.