Payment Policy
This Payment Policy explains the payment procedures that apply when customers place orders for Women’s Tops, Women’s Shirts & Blouses, and Women’s Loungewear through our website. By placing an order, you agree to the payment terms described below.
1. Seller Information
The seller responsible for processing orders placed through this website is:
Alderton
51 KENNEDY AVENUE
HIGH WYCOMBE
HP11 1BX
United Kingdom
Email: support@alderton.online
Telephone: +44 7601077759
Customers may contact us using the details above if they have questions regarding payments, charges, billing information, payment confirmation, payment errors, or payment-related order issues.
2. Payment Requirement
Payment is required when an order is placed unless the checkout page expressly states otherwise.
An order will normally not be processed for fulfilment until the required payment has been successfully authorised or confirmed.
Submitting an order does not necessarily mean that payment has been successfully completed. Payment must first be accepted by the relevant payment provider or financial institution.
3. Available Payment Methods
The payment methods currently available to a customer will be displayed during the checkout process.
Customers should review the payment options shown at checkout before confirming an order.
We do not guarantee that every payment method will be available to every customer, transaction, device, location, or order.
The availability of a payment method may depend on the payment provider, issuing bank, transaction value, billing information, security checks, or other payment-processing requirements.
4. Payment Authorisation
When a customer submits payment details, the relevant payment provider or financial institution may perform an authorisation check before approving the transaction.
Payment may be declined if the payment provider or issuing bank is unable to authorise the transaction.
We are not responsible for a payment being declined by a bank, card issuer, payment provider, or financial institution.
If payment is declined, customers should verify their payment information or contact their payment provider for further assistance.
5. Accurate Billing Information
Customers are responsible for providing complete and accurate billing information when placing an order.
This may include the customer’s name, billing address, contact details, and other information requested during checkout.
Incorrect or incomplete billing information may result in payment failure, additional verification, order processing delays, or cancellation of the order.
Customers should carefully review all information before submitting payment.
6. Order and Payment Confirmation
After an order has been submitted, customers may receive confirmation that the order has been received or that payment has been processed.
An automated order confirmation does not necessarily represent final acceptance of an order.
If a payment cannot be verified, authorised, or successfully processed, the order may be delayed or cancelled.
Customers should retain relevant order and payment confirmation information for their records.
7. Prices
The price payable for an item will be the price displayed on the website when the customer places the order, subject to correction of obvious errors.
Customers should review the product price and total amount displayed during checkout before completing payment.
The final amount payable will be presented to the customer before the order is confirmed.
8. Pricing Errors
We make reasonable efforts to ensure that product prices displayed on the website are accurate.
However, pricing, technical, administrative, or display errors may occasionally occur.
If an obvious pricing error is identified before an order has been accepted or fulfilled, we may contact the customer and provide appropriate information regarding the order.
Where an order cannot be completed because of an obvious pricing error, any payment already received for the affected order will be handled appropriately.
9. Payment Security
Customers should only enter payment information through the payment process provided on the website.
Customers should not send full payment card details through ordinary email messages or other unsecured communication methods.
Payment transactions may be subject to security checks intended to reduce unauthorised transactions, fraud, misuse, and other payment risks.
Customers may be required to complete additional authentication requested by their bank, payment provider, or card issuer.
10. Payment Verification and Fraud Prevention
Orders may be subject to reasonable payment verification and fraud-prevention procedures.
Where necessary, an order may be temporarily held while payment information or transaction details are reviewed.
We may request reasonable additional information when required to confirm that a transaction is legitimate.
If payment cannot be satisfactorily verified, an order may be refused or cancelled.
These measures are intended to protect customers and the business from unauthorised or fraudulent transactions.
11. Failed or Incomplete Payments
If payment is unsuccessful, incomplete, interrupted, or cancelled before completion, the related order may not be processed.
Customers should check whether payment has actually been completed before attempting to place the same order again.
If a customer believes that payment has been taken but the order has not been confirmed, they should contact us using the contact information in this Payment Policy.
Providing relevant order details may help us investigate the transaction.
12. Duplicate Payments
Customers who believe that they have been charged more than once for the same order should contact us as soon as reasonably possible.
We may request information reasonably necessary to locate and review the relevant transactions.
If our records confirm that an unintended duplicate payment has been received, the matter will be addressed accordingly.
Customers should avoid repeatedly submitting the same payment where the payment status is unclear, as this may result in multiple authorisation attempts.
13. Payment Processing Times
Payment authorisation and transaction processing times may vary depending on the customer’s payment provider, card issuer, financial institution, security verification requirements, and other circumstances outside our direct control.
Some transactions may initially appear as pending or authorised before being fully processed.
Customers should contact their financial institution if they require information concerning the status of a pending bank or card transaction.
14. Bank or Payment Provider Charges
A customer’s bank, card issuer, or payment provider may impose charges that are separate from the amount charged for an order.
Any such third-party fees are determined by the relevant financial institution or payment provider.
Customers should contact their own payment provider if they have questions concerning charges applied directly by that provider.
15. Currency Conversion
If a customer uses an account or payment method that operates in a different currency from the currency shown during checkout, the customer’s bank or payment provider may perform a currency conversion.
The exchange rate and any related conversion charge are determined by the relevant financial institution or payment provider.
We do not control exchange rates or currency-conversion charges imposed independently by third parties.
16. Payment and Order Cancellation
Where an order is cancelled and a payment has already been collected, any payment return that is due will be processed in accordance with the applicable order cancellation and refund arrangements.
Once a payment return has been initiated, the time required for the amount to become visible in the customer’s account may depend on the customer’s bank, card issuer, or payment provider.
17. Refund Payments
Where a refund is approved, the refund will normally be processed through an appropriate payment route connected with the original transaction where reasonably possible.
The time required for a refunded amount to appear in the customer’s account may vary depending on the relevant payment provider or financial institution.
A refund being processed by us does not necessarily mean that the customer’s financial institution will display the funds immediately.
18. Chargebacks and Payment Disputes
Customers who believe that a payment or order is incorrect are encouraged to contact us promptly so that the issue can be reviewed.
If a customer raises a chargeback or payment dispute directly with their bank or payment provider, we may provide relevant transaction, order, delivery, communication, or payment information to the payment provider where necessary to investigate or respond to the dispute.
Customers must not knowingly submit false, misleading, or fraudulent payment disputes.
19. Right to Refuse or Cancel a Transaction
We may refuse, suspend, or cancel an order where reasonably necessary, including where payment cannot be authorised, payment information appears incorrect, a transaction cannot be verified, there is a reasonable concern regarding fraud or unauthorised payment, or an obvious technical or pricing error has occurred.
Where an order is cancelled after payment has been received, any amount that should be returned will be handled appropriately.
20. Payment Enquiries
For questions concerning a payment, billing issue, payment error, duplicate charge, failed transaction, refund payment, or other payment-related matter, customers may contact:
Alderton
51 KENNEDY AVENUE
HIGH WYCOMBE
HP11 1BX
United Kingdom
Email: support@alderton.online
Telephone: +44 7601077759
When contacting us about a payment, customers should provide sufficient order information to allow us to identify the relevant transaction, but customers should not send complete payment card details by email.